Rebuild/Warranty Contact

Turbocharger Shipping Requirements

• All turbochargers shipped to True North Turbos must be fully assembled, including both the compressor cover and turbine housing.
• All oil fittings, gaskets, silicone hoses, clamps, and any other non-original equipment must be removed prior to shipping. 
• Failure to comply with these requirements will result in an additional $50 CAD service charge. 

Returns and Shipping Policy

All returns, repairs, and upgrades must be shipped directly to True North Turbos and must include the original purchase receipt and a completed Return Authorization Form. Turbochargers must be shipped complete with both housings. Incomplete turbochargers will not be serviced. True North Turbos is not responsible for damage to compressor or turbine wheels caused by shipping incomplete assemblies.

Please ensure that all oil feed and drain fittings, gaskets, silicone hoses, and related components are removed prior to shipment. Returns for credit must be unused and received within 10 days of the original purchase date.

Approved returns are subject to a 30% handling and restocking fee. Inspection Fees Turbochargers sent to True North Turbos for inspection are subject to a $150 CAD inspection fee, payable prior to shipment. Incomplete turbochargers will not be serviced.

Customers must return the complete turbocharger, including the compressor cover and turbine housing, with all non-original equipment removed. This includes, but is not limited to, oil fittings, oil feeds, gaskets, silicone hoses, clamps, and oil return fittings.

Shipping and Payment Terms

Custom orders require a 50% deposit prior to work commencing, with the remaining balance due upon completion.

Storage and Hold Policy

Turbochargers sent to True North Turbos for upgrade or repair will be held for a maximum of 30 days from the date the inspection report is completed. At the 30-day mark, customers will be required to either:

• Authorize and place an order for the upgrade or repair, or
• Arrange and pay for return freight of the turbocharger Failure to do so may result in additional handling or storage charges of $10 per day.